Sales Administrator Support

Admin

Category

Day

Shift

6AM-3PM

Schedule

Job Description

Duties & Responsibilities

  • Processing daily new contract.
  • Processing daily unconditional contracts.
  • Processing daily Settlements.
  • Processing payments including post-settled, terminated, and withdrawn.
  • Processing any other ad hoc payments requested by Sales Administrator.
  • Entering data for monthly Sub-Recoveries.
  • Entering daily data entry into Agent Xero files.
  • Contract Requests.
  • Contract Submissions.
  • Pre-Settlement audits.
  • Vendor bank details requests.
  • Categorising and filing in mailbox.
  • Daily audit of Trello boards.
  • Daily chasing conditions.
  • Any additional tasks or support as required from Sales Administrators.

KEY PERFORMANCE INDICATORS (KPIs)

ACCURACY:

  • Creating ‘How to Guides’ upon learning, taking on new tasks and saving them to a central location for future training requirements.
  • No re-work required on unconditional workings (unless because of information not previously communicated by relevant parties prior to processing).
  • No re-work required on settlements (unless because of information not previously communicated by relevant parties prior to processing).
  • No re-work required on contract submissions, and all parties are emailed in a timely and correct manner.
  • Ensure that the UrbanX process is followed in all tasks.

TIMING:

  • All payments to be processed within required time frames.
  • Target is processing within 1 day of settlement.
  • Ensure the daily inbox is managed and left with minimal emails at COB.
  • Ensure all required contract tasks are completed and meeting all required
  • deadlines.

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