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Listings Concierge

Others

Category

Day

Shift

MON-FRI | 6AM-3PM

Schedule

Job Description

Responsibilities

  • Interacting with clients, agents, vendors, and admin staff over the whole process of real estate transactions
  • Regular correspondence and communication with clients and agents
  • Coordinating and supervising the production of required online marketing materials to represent the real estate team
  • Assisting sales agents with documents and marketing collaterals
  • Booking necessary appointments, tracking important dates, and notifying all relevant parties required in transactions
  • Planning open houses and schedule property showings
  • Preparing listing presentations for showings and inspections
  • Assisting in listings preparation for putting them on the market
  • Maintaining and updating customer accounts
  • Creating and maintaining a record of client transactions to make sure inquiries are answered and issues are resolved
  • Providing a high level of customer satisfaction by completing requests and mitigating complaints
  • Taking phone calls as needed
  • Getting customer feedback and identifying common customer issues to be brought to the attention of the team

Key Performance Indicators (KPIs)

  • Highly developed attention to detail
  • Strong analytical skills
  • Ability to work under pressure
  • Strong organizational skills
  • Excellent verbal and written communication skills
  • Excellent interpersonal skills
  • Experience with AU Real Estate is a plus
  • Fresh graduates are encouraged to apply

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