One of our US Client is looking for an Administrator/Appointment Setter to assist with administrative work and tour scheduling for properties in San Francisco. The ideal candidate is someone looking to add to their customer service background and utilize their existing communication skills.
The Company is a property management company focused on managing residential apartment properties in the Bay Area. The Company seeks to attract and retain motivated real estate professionals who love the unique local Bay Area culture.
Primary Responsibilities
- Responding to directions from multiple team members
- Working remote while maintaining active communication
- Assisting Leasing with phone inquiries, emails, and text messages
- Scheduling tours and appointments for multiple Leasing Agents
- Coordinating calendars for multiple Leasing Agents
- Owning communication for entire tour scheduling pipeline
- Maintaining professionalism with prospects while representing the company
- Updating the Leasing Agents as appointments are scheduled and/or cancelled
- Maintaining a good relationship with prospects and strong customer service skills to walk through challenging scenarios
- Additional projects as needed
Minimum Requirements and Qualifications
- Basic knowledge of Microsoft Office
- Familiarity with iPhone/ iPad apps, Monday.com experience is preferred
- Fluency in English
- Comfortability working morning, evening, weekday and/or weekend shifts as needed
Key Skills and Competencies
- Strong customer service skills
- Professional presence both with team members and prospects
- Firm understanding of confidentiality
- Solid organizational skills and multitasking capability
- Able to work independently
- Calm presence, able to remain calm under pressure
- Efficient multitasking skills, able to complete work in a timely manner
- Ability to communicate with internal and external parties via phone/email promptly
- Impeccable documentation skills in keeping with company policy
